CAREERS
Date: April 8, 2022
ACCOUNT MANAGER – DESIGN CONSULTANT
Mandeville/New Orleans/Baton Rouge, La.
Email info@kvworkspace.com with your resume to apply.
Overview:
KV Workspace is seeking to hire an Account Manager to join our growing sales team. This is an excellent sales opportunity for a self-motivated individual who likes working with clients and excels at finding solutions. Experience in design, architecture, or similar industry is preferred.
Responsibilities include developing and implementing sales strategies to achieve individual sales and revenue goals. You will work directly with clients to consult and develop solutions to address their unique needs. The Account Manager position requires a strong communicator who can clearly and professionally guide the sales and design process from initial qualification through project implementation and completion. KV Workspace has a trained and experienced design and operations team to support your sales efforts.
If you have experience in commercial furniture or you are an A&D professional looking to make a change and are interested in a consultive sales position, please contact us. A successful candidate will welcome a challenge and the opportunity to learn, work well in a team environment, and be driven to deliver an excellent customer solution and experience. Fluency in standard and industry software is preferred. Excellent written and verbal skills are a must. Consider bringing your experience to KV WORKSPACE to develop professionally and share in our success and growth. Please send resume to info@kvworkspace.com. Your reply will be held in the strictest confidence.
Position Description:
Basic Function
Manage customer relationships and projects through initial inception through job closeout for multiple accounts. Responsible for FRP/Bid responses, all project and daily work order activities, driving new business opportunities through cross-selling products and services, and full customer satisfaction. Directly accountable for retention and growth of customer accounts. Must have ability to role model KV Workspace core values.
Specific Responsibilities and Duties
Customer/Account Servicing
-Is the single point-of-contact for client and coordinates all in-house dealer service activities, order management and personnel for each assigned account; is responsible for account team’s performance, including all marketing and operational decisions made by team members
-Provides timely responses to customer’s requests for products, services and/or information
-Maintains comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria
-Is responsible for on-going relationships with client personnel and client third parties (contractors, A&D firms, etc.)
-Provides frequent and regular status reports to customers regarding project and work order status
-Attends project and account meetings as necessary
-Builds and maintains a healthy pipeline of sales opportunities.
Sales Order Management
-Develops product typicals, layouts, and product specifications in conjunction with internal design team and outside parties, including furniture manufacturers, sales reps and A&D firms.
-Provides presentation and explanation to customer of products and services
-Introduces new products and services to grow and expand business
-Maintains project budget and guarantees business profitability through accurate costs and sell amounts for all products and services based on contract pricing, gross margin guidelines, and established service pricing
-Produces timely, detailed, and accurate project quotes to customer
-Ensures documentation standards are maintained for all account activities, ensures dealership process and procedures are followed.
Project and Work Order Management
-Oversees all customer projects and work orders, ensuring standards of performance are met
-Manage and coordinates dealer team for implementation of customer orders and service requests including designer, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.
-Reviews work plans, schedules, and logistics established for customer’s projects
-Coordinates with client’s third parties
-Ensure timely invoicing and project closeout; assists with collecting account payables for completed projects
-Provide ongoing and post-sale support
Sales Reporting and Forecasting
Responsible for sales quota achievement
Maintain am accurate and credible forecast for projects and accounts
Participate in company sponsored and networking events
Character, Skills, and Knowledge
Self-motivated, assertive, confident, competitive, and high energy level
Demonstrate personal initiative and Teamwork
Customer focused
Ability to thrive in a fast-paced environment
High level of communication and interpersonal skills (written and oral)
Leadership /project management experience
Detail oriented, highly motivated, and able to handle multiple projects simultaneously
Visualization and aesthetic capability
Analyze and solve problems
Negotiating skills
Knowledge of budgeting and basic business financials
Ability to travel if needed
Microsoft Office: Outlook, Word, Excel, PowerPoint
AutoCAD and/or Revit, Project Spec knowledge preferred
CRM software knowledge preferred
Experience and Education
Bachelor’s degree in Interior Design or Business Administration preferred
Minimum of 3 years’ experience in A&D firm, dealership, or relevant field preferred